Operator Guide
This guide walks through what actually happens once you're a Valdor Jets operator: how your aircraft data reaches us, how a review dispute is handled, how the auction works from your side, and where your email goes. Every answer below describes the system as it exists today.
Getting started begins with the operator agreement: review the terms at /operator-terms, then contact our team to request a signed agreement. Once you sign and return it, we record your acceptance and register you as an operator — deliberately, not automatically the moment your FL3XX operator id first appears in our feed. From that point your FL3XX fleet becomes visible to our matching. FL3XX is currently our only automated feed.
How your aircraft data gets edited
You don't edit anything on Valdor Jets directly. Your aircraft and empty-leg data live in your own FL3XX account, and we read them from there — any change you make in FL3XX syncs to us automatically.
The one exception is the tokenized bid link you receive for each auction invite: because we hold no fleet record of our own, you retype aircraft type, category, seat count and year on every single bid. It's a known point of friction, not a feature — we're aware of it.
Cabin amenities shown to travelers are set by us on your behalf, not by you. If an amenity needs correcting, contact our operator team and we'll update it.
How to dispute a review
Operators don't have accounts, so there's no self-service dispute form. Email our team about the review and an admin will file the dispute on your behalf.
A dispute must fall under one of four grounds: the review contains a false factual claim, the reviewer had no first-hand experience with the flight, the content violates our review policy, or the review is narrow retaliation unrelated to the flight itself.
Once filed, the review stays visible and counted while we look into it — filing a dispute doesn't hide it. The outcome is either that the review stands as-is or that it's removed. We don't send status updates on disputes, so email our team if you want to check where one stands.
How the auction works for you
When a traveler requests a quote we can't fill from listed inventory, we email a tokenized bid link to operators whose fleet can fly it. You bid, and if you win, the auction is awarded to you.
You might get invited to bid on a route you don't normally fly. That's expected: invites are matched on aircraft capability — category and seat count — not on route. A wider invite list means the traveler gets more bids, so you self-select simply by choosing whether to bid.
The post-award handoff differs by source: an empty leg sourced from your FL3XX feed books through automatically, but a won auction is followed up by us directly to confirm the booking — it isn't auto-booked.
Best Price — where multiple operators can bid on the same request — is a capability we turn on for a period rather than something permanently running. An invite email doesn't by itself mean Best Price is active: we send invites for other request types too. If you need to know whether you're bidding against other operators, ask us.
Where your email actually goes
Requests, awards, and review invites go to the contact email captured from your signed operator agreement and recorded when you were registered. Keep that address current — contact our operator team to have it changed.
Operator email is currently sent in English regardless of your own language. That's a known limitation on the email side only — this guide itself is available in English, Spanish and Chinese.